General Policy
⦁ Cancellation more than 30 days before date of travel – no charge
⦁ Cancellation within 30 days of travel – 20% cancellation fees
⦁ Cancellation within 7 days before date of travel – 50% cancellation fees
⦁ Cancellation within 24hrs / no show – 100% cancellation fees
If a passenger falls sick and provides reasonable proof – 100% refund
Bungee, Slide & Swing
Once a client has been as far as the harnessing and safety talk process, the jump is considered both non-refundable and non-transferable. However, given the extreme nature of the activity, if a paid client arrives at the bridge and decides not to jump before getting to the registration stage (signing the indemnity), they are entitled to a 100% refund.
Should a client decide not to jump PRIOR to the registration process, we will offer a full refund, however once a client has been registered and has signed the indemnity form, a 100% cancellation fee will be levied. Agents should only issue refunds to clients that present a written ‘authorization slip’ issued by our registration staff at the bridge.
Helicopters
⦁ Any confirmed booking cancelled with less than 24 hours’ notice prior to flight time or any no-shows will be subject to a 100% cancellation fee. This also applies to bookings made at last minute.
⦁ Any confirmed group booking (group is of at least 14 pax) cancelled with less than 7 days’ notice prior to flight time is subject to a 50% cancellation fee.
⦁ Refunds on no-shows or cancellations for whatever reason will be issued purely at the discretion of the Helicopter company. Factors to be considered are:
a. Doctor’s letter to prove illness
b. Demand for bookings for the date of travel
c. The company’s ability to ‘resell’ the seats
⦁ Flights may be cancelled due to bad weather conditions (rain, / very low cloud cover) should the pilot feel the safety of the clients is at risk. Should clients not be able to reschedule the flight, a full refund will be given.
We will not fly anyone under the perceived influence of alcohol or drugs and the normal cancellation fees will be charged for those cases.
Rafting & Adventure Jetboat
There will be no refunds for any cancellations made the day before or on the day of the trip. There will be no refund for cancellations made due to the weather.
⦁ Clients under the perceived influence of alcohol or drugs will be asked to leave the trip and no refund will be given.
⦁ If clients cancel due to illness, a 20% cancellation fee is applicable, and a Doctor’s letter will be required as proof.
⦁ Under no circumstances will Rafting and Jet Boat accept cancellations, issue refunds, or waive cancellation fees due to weather conditions unless the trip is cancelled by The Operators.
Safaris
⦁ Any confirmed booking cancelled with less than 24 hours’ notice prior to pick up time or any no-shows will be subject to a 100% cancellation fee.
⦁ Refunds on no-shows or cancellations for whatever reason will be issued purely at the discretion of the company. Factors to be considered are:
a. Doctor’s letter to prove illness
b. Demand for booking for the date of travel
c. The ability to ‘resell’ the seats
⦁ Due to the nature of the business, the company reserves the right to cancel any safari without notice should they feel that the health and safety of either our clients and Guides are at risk.
CHILDREN AND YOUNG ADULTS PRICE OUTLINE
Rafting Minimum Age of 15 years Full Price
Sunset Cruise No Minimum Age 3 – 11 years = ½ price + Park Fees
Helicopters No minimum Age Full Price from 3 years
Bungee Jump Minimum age of 14 years Full Price Min weight of 40kg
Bridge Swing Minimum age of 14 years Full Price Min weight of 40kg
Bridge Slide Minimum age of 7 years Full Price Min weight of 40kg
(Tandem with guardian)
Tour of the Falls No minimum Age 3 – 11 years = ½ price
Game Drive Minimum Age of 4 years 4 – 11 years = ½ price
Game Walk Minimum Age of 15 years Full Price
Chobe day Trip Minimum Age of 4 years 4 – 11 years 75% of the adult rate